Refund policy
Returns & Refunds
At Easthold Leather, each piece is made to order and customized specifically for you.
Customized & Personalized Items
Because personalized products are created uniquely for each customer, customized items are final sale and cannot be returned or exchanged once production has begun.
This includes items with:
- Monograms
- Custom logos
- Personalized text or artwork
- Custom branding or bulk program customization
Damaged or Defective Items
If your order arrives with damaged construction, manufacturing defects, or an issue caused during production, please contact us within 7 days of delivery at info@eastholdleather.com.
We may request photos of the issue to help review the claim. If approved, we will repair or replace the item at our discretion.
Examples of eligible issues may include:
- Broken hardware
- Defective stitching
- Incorrect customization caused by our error
- Significant material defects
Non-Eligible Returns
We cannot accept returns or refunds for:
- Normal wear and tear
- Natural variations in leather texture, markings, or color
- Damage caused by misuse, improper care, or accidents
- Personalized items where the customer approved the customization
Order Changes & Cancellations
Because production often begins quickly, requests to change or cancel customized orders must be made within 24 hours of purchase. After that point, we cannot guarantee changes or cancellations.
Questions
If you have any questions about your order, feel free to reach out at info@eastholdleather.com and we’ll do our best to help.